PC CLEANER PRO

I was diverted to a free scanner by PC Cleaner Pro, after typing in a search for adobe reader update.  I thought I had seen this product advertised on CNBC or CNN, and the website was “Microsoft Approved”, had the BBB logo, the VeriSign Trusted and Intel Partner logos, so I ran the scan.  I had many problems listed after the scan, so I bought the Cleaner for $39.94.  When I downloaded and ran the “Fix All” option, there was a hangup.  I called the troubleshoot number provided and allowed the tech to share my computer to “see what is causing the problem.”  Right, dumb very dumb move.  After much to-do from the tech, he offered to clean up my “csrss.exe trojan” that was busy duplicating files and shutting down stuff – for only $250.  When I said no, he offered a special deal for just $100.  When I said no, he hung up on me.  I uninstalled the software and ran my ESET scanner and there was no trojan.  I changed all of the passwords on my money accounts and am daily monitoring every balance and transaction.  My “csrss.exe” process was the legitimate system file (I learned there really is a csrss.exe trojan – it is given that name to make you think it is just the system file running.)  The company who sold PC Cleaner Pro’s product to me refunded my money through Paypal after I put in a claim and cried scam.  I reported it to the Internet Crime Complaint Center (ic3.gov)  and am posting the details every chance I get.  This company makes more than one scan product.  Any search for PC Cleaner Pro Scam will give you an education.  However, I have also learned there are “some product name scam” searches that will lead to a legitimate looking review of the product, endorsing it.  That in itself is often a scam.  Be careful.  Stay safe.

Scam reported at FightTheScams.com